CRM Division

Individuals can reach UIDAI through multiple channel namely phone, email, chat, letter/post, the web portal, walk-ins, and social media for grievance redressal.

The detailed information about available channels are as below:

1. Phone Call (Toll Free Number):

   Individuals can contact the UIDAI toll-free number (1947) for concerns related to Aadhaar. The UIDAI contact center consists of a self-service IVRS (Interactive Voice Response System) and executive-based assistance. Individuals can choose any of the below-mentioned languages for communication based on their convenience.

   1. Hindi	5. Kannada	9. Gujarati
   2. English	6. Malayalam	10. Marathi
   3. Telugu	7. Assamese	11. Punjabi
   4. Tamil	8. Bengali	12. Odia

   1. a) Availing of self service through IVRS: 
          Services through IVRS can be availed in self service mode on 24X7 basis.

   2. b) Contact Center Executive assistance:  Below contact centre working hours 
          Monday - Saturday: 7 AM to 11 PM,  
          Sunday: 8 AM to 5 PM.

      General queries are resolved by Contact Centre Executives using UIDAI approved standard responses, while complaints are assigned to the concerned divisions or regional offices of UIDAI on a real-time basis. These complaints are examined internally at the concerned Division or Regional Office for an effective resolution, followed by direct communication to the individual.

2. Chatbot (Udai) – Individuals can raise their concern related to Aadhaar through UIDAI chatbot service "Udai" which is available on UIDAI’s Official website This chatbot is trained to respond to the queries and aimed at improving the individual's experience.
    
3. UIDAI Web Portal – Individuals can lodge and check the status of their grievances on the UIDAI website under 'Grievance and Feedback' and 'Check Grievance / Feedback Status' respectively.
4. Email – Individuals can send an email to help[at]uidai[dot]gov[dot]in for any queries or complaints related to Aadhaar.
5. Walk-In at Regional Offices: Individuals can directly walk into the respective regional office for their state to resolve queries or submit complaints related to Aadhaar.
6. Post/Letter: Individuals can lodge their grievances at the UIDAI Head Office (HO) or Regional Offices by post or submit application by hand. The concerned Regional Office or Division will take the necessary steps to resolve the grievance.
7. Social Media: Grievances may be lodged through multiple social media platforms like X (formely Twitter), Facebook, You tube, Instagram etc. Individual can upload a post related to their concern/grievance tagging the UIDAI or DM the support page on different social media streams.
8. Public Grievance Portal (CPGRAMS) of the Government of India: Grievances can be lodged at UIDAI through Centralized Public Grievance Redress and Monitoring System (CPGRAMS).This is an online platform available for the citizens 24x7.