FAQs

Update of regional language in Aadhaar is possible by visiting Aadhaar enrolment centre having this facility. For details of Aadhaar enrolment centre please click here Bhuvan Aadhaar Portal

Action by operator in case an applicant request for update of regional language in his Aadhaar the following steps to be taken:-

1. If operator is logged in different regional language, please logout and re-login with the desired language (option to select regional language is available under ‘local language settings’ on the top right of demographic screen).
2. Update the demographic details (name, address) by submitting Proof of Identity (POI) and Proof of Address (POA) documents. Documents in English can be accepted as documentary proof.
3. If operator is not well versed with the desired regional language, he/she shall intimate the same to the applicant and inform him that applicant shall be responsible for transliteration errors.
4. After completion of request, operator can logout and continue operations after re-login with regional language of that region.

Verifier to play a major role in enrolment and  verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar enrolment or update form. In case the authenticity of document can be verified by using QR code or any online mode, the same should be verified before using for enrolment.  

1. Operator to login, lock (if she is away from from the machine) and sync the machine time to time as specified
2. Inform the individual seeking enrolment or Aadhaar number holder about the form and documents required for enrolment or update
3. Verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar enrolment or update form. In case the authenticity of document can be verified by using QR code or any online mode, the same should be verified before using for enrolment.
4. Ensure entered data into the software is correct
5. Capture Biometrics for enrolment or update, in case of difficulty in capturing proper biometric of the applicant (poor biometrics) use force capture option.
6. After enrolment or update return the documents submitted alongwith acknowledgment slip. Operators are not permitted to keep details/copies of document submitted for enrolment.
7. In case of Biometric exception, ensure to take the Exception photograph of the applicant showing applicant’s face and both hands, irrespective of the type of exception
8. Please behave properly with the customers and deny service politely if required documents not available.
9. Keep oneself updated with latest guidelines & policies for enrolments & updates
10. Operators are advised for not to link their mobile number for applicants and encourage the individual seeking enrolment or Aadhaar number holder to enter their own mobile number and email id or where they have better access to such number, as the mobile/email can be used for various OTP based Authentications for availing services.

Aadhaar enrolment is a document based process where applicant to submit proof of identity (POI) and proof of address (POA) at the time of enrolment. To record date of birth of applicant as 'verified' in Aadhaar, document to prove the date of birth (PDB) to be submitted.

In case an applicant does not possess valid POI and/or POA document he can enrol for Aadhaar under HOF mode by submitting proof of relationship (POR) document, containing the details of applicant and HOF. In case of HOF enrolment address in HOF's Aadhaar shall be recorded as address for the applicant. If PDB document is not available, DOB can be recorded as declared or approximate.

Make sure that the individual seeking to enrol/update has original documents for verification.
The documents produced by the individual seeking to enrol/update for Aadhaar enrolment/Update must be in the list of approved documents only.
The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Address is as per Appendix A/B.
Verifier can refuse verification, if they suspect forged/altered documents.
Verify Name, Date of Birth, Address, and Relationship Details against PoI, PDB, PoA, PoR, respectively.
Name
PoI requires a document containing the individual's seeking to enrol/update name and photograph. Verify that supporting document has both.
If any of the PoI document submitted does not contain the photograph of the individual seeking to enrol/update, then it will not be accepted as a valid PoI.
Confirm the name in the document by asking the applicant his/her name. This is to ensure that the individual seeking to enrol/update is providing own documents.
The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.

If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID.
Proof of Date of Birth(PDB)):
Date of birth of individual seeking to enrol/update must indicate day, month and year in the relevant field.
If the individual seeking to enrol/update provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When individual seeking to enrol/update declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
When the individual seeking to enrol/update is unable to give exact date of birth and only age is mentioned by the individual seeking to enrol/update or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
The Verifier should check the entry in the Enrolment/Update Form and ensure that the individual seeking to enrol/update has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
Residential Address:
Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank (as its optional).
Enhancement of address is allowed. The individual seeking to enrol/update may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the individual seeking to enrol/update will be required to produce an alternate PoA.
Relationship Details:
In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Legal Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
Head of Family(HoF):
Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
Head of Family must always accompany the family member when the family member is getting Enroled.
The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
Mobile Number, Email address:
If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the individual seeking to enrol/update.

For enrolment, applicant will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the applicant

Verifier’s needs to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and applicants should be encouraged to fill optional fields like mobile number and email address.
Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The individual seeking to enrol will then go to the Enrolment Agency Operator for getting Enroled.
However, if the Aadhaar number holder is Enroled and has come for Correction for a particular demographic field, the applicant need not enter all details in the Form. The Aadhaar number holder must provide his/her original Enrolment Number, Date and Time (together known as EID)/UID/, his/her Name and the field which needs correction.
Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during applicant enrolment.

The Verifier must be physically present at the enrolment centre, and monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to have one Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the following criteria:

The person should be of age 18 years and above

Before starting work as a Supervisor:

The Operator will scan Originals of each of the documents below depending on the type of enrolment:

Enrolment Form – For each Enrolment
PoI, PoA – For document based enrolments
Proof of Date of Birth (PDB) document – For Verified Date of Birth
PoR – For Head of Family Based Enrolments
Acknowledgement cum Consent – For each Enrolment after Operator and Applicant's signature

The documents are scanned in a sequence and all document scans are standard size (A4).
Make sure that the desired portions (the data entered during Aadhaar enrolment) of the document are visible clearly in the scan and the document pages do not overlap.
Each scanned page must be legible and without any marks due to dust and scratches. Remove the previous scan and re- scan a document where required.
Once all document pages are scanned, the Operator can see and check the total no. of pages scanned and confirm that all pages are scanned.
Return all the original documents and Enrolment Form to the applicant Also handover the acknowledgement cum Consent to the applicant.

The Operator will then authenticate himself/ herself to sign-off the data captured for the applicant.
Do not allow anyone else to sign for an enrolment that you have done. Do not sign for enrolments done by others.
Operator will get the Supervisor to Sign Off in case enrolee has biometric exceptions
In case the verification type is selected as HOF, get the HOF authentication.

Operator can select the local language of the region, if required he may change language for Language only update requests.

Take Applicant's signature on consent and file the same along with applicant's other documents.
Sign and Provide Acknowledgement to applicant The acknowledgement is a written confirmation of the applicant getting Enroled. It is important for the applicant as it carries the enrolment number, date and time that the applicant will need to quote when interacting with UIDAI and its Contact centre (1947) for information on his/her Aadhaar status.
The enrolment number, date and time are also required if any correction in the applicant's data is required to be done using update process. Thus the operator must make sure that the acknowledgement and consent printed is clear and legible.
While handing over the acknowledgement to the applicant the Operator must inform below to the applicant.
The Enrolment Number printed on acknowledgement is not the Aadhaar number and that the applicant's Aadhaar number will be communicated through a letter subsequently. This message is also printed in acknowledgement.
The applicant must preserve his/her and the children’s Enrolment Acknowledgement Slip for future reference.

To know the Aadhaar Generation Status they can call the Call Centre or log on to e-Aadhaar portal/Aadhaar Portal/website.
Aadhaar number will be delivered by the local post office to the address provided at the time of enrolment.

The Operator must show the data entered to the applicant on a monitor facing the applicant and if required, read out the content to the enrollee, to ensure that all details captured are correct. During Review of the enrolment data with applicant, Operator must read out critical fields to the applicant before finishing enrolment.
The Operator must reconfirm the following fields:
Spellings of Applicant's Name
Correct Gender
Correct Age/Date of Birth
Address – Pin Code; Building; Village/ Town /City; District; State
Relationship Details – Parent/Spouse/LegalGuardian ; Relative Name
Accuracy and Clarity of Photograph of the individual seeking to enrol/update
Mobile Number & Email ID
In case of any errors, Operator must correct recorded data and review again with the applicant. If no corrections are required, individual seeking to enrol/update will approve the data.