FAQs

Yes.  Cash withdrawal, cash deposit, balance enquiry, mini statement, funds transfer to other Aadhaar holders, etc. can be availed at your doorstep through Bank Mitras/Bank Correspondents deployed by various banks and Post Offices. 

To change the bank account for receiving DBT funds, please visit the respective bank branch and submit the mandate and consent form provided by your bank.

i) As per the provisions under section 7 of the Aadhaar Act 2016, the Central or State Governments may mandate requirement of Aadhaar of the beneficiaries for availing the benefits/subsidies under the schemes that are funded out of the Consolidated Fund of India or Consolidated Fund of the State (relevant circular available at :- "Guidelines on use of Aadhaar under section 7 of the Aadhaar Act 2016.")
ii) To identify the intended beneficiaries of the scheme and to remove the fakes or duplicates from the scheme database.

i) If you do not have Aadhaar, please visit nearest Aadhaar enrolment centre to enroll for Aadhaar.
ii) Till the time Aadhaar is assigned to you, you may present your Aadhaar enrolment ID (EID) and other alternate ID documents as per the scheme requirements for getting the benefits.

You can receive DBT benefits only in one account as per your choice which has been mentioned by you while submitting the mandate and consent form to your bank for linking with Aadhaar. This account will be seeded with NPCI-mapper by the Bank to operate as DBT enabled account.

To receive DBT benefits in your bank account, please visit the bank branch where you have opened the account and request the bank to link your Aadhaar with your account by filling up the mandate and consent form of the bank. This account will be seeded with NPCI-mapper by the bank to operate as DBT enabled account. 

4(a) How can I check my bank seeding status?

You can check your bank seeding status from - https://myaadhaar.uidai.gov.in/ . However, it may be noted that, the information provided through the link is fetched from the server of National Payment Corporation of India (NPCI). UIDAI is not responsible for its correctness. The information fetched is not stored by UIDAI. Alternatively you can check your bank seeding status from the website of NPCI through following link - https://base.npci.org.in/catalog/seedingRequestDetails

Yes. The notifications issued by the Central or State Governments have the provisions for exception handling mechanism to handel such cases.

Individuals can reach UIDAI through multiple channels viz. Phone, Email, Chat, Letter/Post, Web Portal, Walk in and Social Media for their grievance redressal.

The detailed information about available channels are as below:

1. Phone Call (Toll Free Number) -

   Individuals can contact UIDAI Toll Free Number (1947) for concerns related to Aadhaar. UIDAI contact center consists of a self service IVRS (Interactive Voice Response system) and Contact Center Executive based assistance. Individual can choose any of below mentioned language for communication as per their ease.

   1. Hindi	5. Kannada	9. Gujarati
   2. English	6. Malayalam	10. Marathi
   3. Telugu	7. Assamese	11. Punjabi
   4. Tamil	8. Bengali	12. Odia

Timings:

1. a) Availing of self service through IVRS:
       Services through IVRS can be availed in self service mode on 24X7 basis.
2. b) Contact Center Executive assistance:  This service can be availed from
       Monday - Saturday: 7 AM to 11 PM, 
       Sunday: 8 AM to 5 PM.

   General Queries are resolved by Contact Center Executive through UIDAI approved Standard Responses and complaints are assigned to concerned Divisions/Regional Offices of UIDAI on real time basis. These complaints are examined internally at concerned Division/Regional Offices of UIDAI for effective resolution and communication thereafter to the individual.

3. Chatbot (Aadhaar Mitra) – Individuals can raise their concern related to Aadhaar through UIDAI chatbot service "Aadhaar Mitra" which is available on UIDAI’s Official website This chatbot is trained to respond to the queries and aimed at improving the individual's experience.
4. UIDAI Web Portal – Individuals can lodge and check the status of their grievance on UIDAI website under Grievance and Feedback & Check Grievance / Feedback Status respectively.       
5. Email – Individuals can send email to This email address is being protected from spambots. You need JavaScript enabled to view it. for any queries and complaint related to Aadhaar.
6. Walk-In at Regional Offices: Individuals can directly walk in to the respective regional offices according to their state for the resolution of their queries or submission of complaints related to Aadhaar.
7. Post/Letter: Individuals can lodge their grievances in UIDAI HO or Regional offices through post or submit application by hand. The concerned Regional Office/ division will take necessary steps to resolve the grievance.
8. Social Media: Grievances may be lodged through multiple social media platforms like Twitter, Facebook, You tube, Instagram etc. Individual can upload a post related to their concern/grievance tagging the UIDAI or DM the support page on different social media streams.
9. Public Grievance Portal (CPGRAMS) of the Government of India: Grievances can be lodged at UIDAI through Centralized Public Grievance Redress and Monitoring System (CPGRAMS).This is an online platform available for the citizens 24x7.

Yes, individuals can raise a grievance using Aadhaar Mitra Chatbot

 Aadhaar Chatbot is well trained to answer queries/concerns related to Aadhaar. Individual can simply type his query in Chatbot and get the desired answers immediately. Currently Aadhaar Chatbot is available in Hindi and English language. Aadhaar Chatbot also contains related videos and is regularly trained with latest and updated information.