FAQs

Supporting a local language implies providing support for:
Data entry in local language
Transliteration of English language data to local language
Labels in local language in the software (on screen)
Labels in local language in the print receipt
Import of pre-enrolment data in local language (upcoming)

Enrolment can be done in following 16 languages:   Assamese, Bengali, English, Gujarati,Hindi, Kannada, Konkani, Malayalam, Marathi, Manipuri, Nepali, Odia, Punjabi, Tamil, Telugu and Urdu.    Normally the operator shall provide Aadhaar enrolment in the Regional Language of that Region.  If you need enrolment in a different language, please request the operator to select the required language before starting enrolment and ensure that the transliteration is proper.

At this time, the primary source for data entry is in English. However, as the technology matures, we expect to change the primary language to local language based on reverse transliteration. Since this is a dependency on technology that is not yet available, we cannot assure a date, however – we are targeting a release in Version 3.0.

The most common problem that UIDAI have seen is with installation of the IME, and it’s interactions with the language bar. Further, it is possible to configure the Windows language input to assume a local language keyboard. This is not the same as transliteration, but assumes a different keyboard is being used – and the results are very different. UIDAI have also had difficulty in truly transliterating English words into local language, as they are very different from the language model. This can be better handled by using advanced facilities in the IMEs (for ex. Schemes in Google IME) The language support must be configured on a per user basis, and that makes it harder to manage.

At this time, the support has been provided for import of pre-enrolment data in English. During enrolment process, the data is converted from English to local language through the transliteration engine. The operator can correct this data in the presence of the individual seeking to enrol. The software is planned to provide support for import of pre-enrolment data in English, local language or both in future versions. For pre-enrolment data imported in local language, it will not be over-ridden by the transliteration engine. However, a soft keypad / IME will be available for editing the data.

The database will be maintained in English. The communication between individual and UIDAI will be in English and the local language.

Following are the primary functions of Training Testing and Certification Division: 

• Conceptualizing and formulating Capacity Building Initiatives, for Aadhaar Operators, in order to strengthen Aadhaar Ecosystem.
• Conducting Certification and Re-certification Exams for Aadhaar Operators.

The training of E&U Operators falls under Regulation 25 of The Aadhaar (Enrolment and Update) Regulations, 2016.

Training of Authentication Operators falls under Regulation 14 (f) of the Aadhaar (Authentication and Offline Verification) Regulations, 2021.

The Categories of Aadhaar Operators are mentioned below:

1.  Aadhaar enrolment and update Operator/ Supervisor.
2. Quality Check/ Quality Audit (QA/QC) Operator /Supervisor.
3. Manual de-duplication (MDD) Operator /Supervisor.
4. Grievance Redressal Operator (GRO).
5. Authentication Operator.
6. Customer Relationship Management (CRM) Executive

Sl.No.	Operator Category	Minimum Qualification
1.	Aadhaar enrolment and update Operator/ Supervisor	12th (Intermediate) Or 2 years ITI (10+2) Or 3 years Diploma (10+3) [In case of IPPB/Anganwadi Asha Worker - 10th (Matriculation)]
2.	Quality Check/ Quality Audit (QA/QC) Operator/ Supervisor	Graduate in any discipline
3.	Manual de-duplication (MDD) Operator /Supervisor	Graduate in any discipline
4.	Authentication Operator	12th (Intermediate) Or 2 years ITI (10+2) Or 3 years Diploma (10+3) [In case of IPPB/Anganwadi Asha Worker - 10th (Matriculation)]
5.	Customer Relationship Management (CRM) Executive	Graduate in any discipline

Yes, as per UIDAI Training Testing and Certification Policy, training is mandatory for candidates willing to work as Aadhaar Operators.

Different types of training programs available at UIDAI are: 

1. Master Trainers’ Training Programs.
2. Orientation/ Refresher Programs.
3. Mega Trainings and Certification Camps.

Training Agency engaged by UIDAI will provide training to Aadhaar Operators.

The different types of training materials available on UIDAI website include, Handbooks, Mobile Nuggets, Tutorials etc., covering modules on Aadhaar Enrolment and Update, Child Enrolment Lite Client and Authentication.

Candidate can access the training material published on UIDAI portal (https://uidai.gov.in/en/ecosystem/training-Testing-certification-ecosystem.html) and UIDAI Learning Management System (LMS) Portal (https://e-learning.uidai.gov.in/login/index.php)

Yes, it is mandatory for a candidate to appear for and qualify the certification exam to work as an Enrolment Operator/Supervisor and CELC Operator.

Yes, it is mandatory for a candidate to have an updated and valid Aadhaar to register for the certification exam.

Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI conducts the certification exam.

Yes, any individual can apply for the certification exam after getting the authorization letter from a Registrar/Enrollment Agency.

The duration of certification exam is 120 minutes. 100 Questions (Text-based Multiple Choice Questions only) are asked in the certification exam.

The minimum passing mark in the certification exam is 65.

1. The fee for certification exam is Rs. 470.82 (including GST)
2. The fee for re-exam is Rs. 235.41 (including GST).

No, the certification exam/re-exam fee is non-refundable.

Yes, candidate needs to pay a fee of Rs 235.41 (including GST) every time he/she appears for the re-exam.

A candidate may contact the Helpdesk on Toll Free No.: 022-42706500 or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Yes, Registrar/EA can make Bulk Online Payment for Registration and Scheduling process of the candidates’ exam/re-exam.

The validity of certification exam fee is 6 months from the date of payment.

Certification exam will be conducted in online mode at the specified exam center.

Exam centers are located across various states of India. The detailed information regarding the exam centers is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.

The passing certificate will be issued by Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI.

Yes, the certificate is valid for 3 years from the date of issue.

After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.

Re-certification is required under below-mentioned circumstances:

1.  In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem.
2.  In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.

Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.

The new validity date will be 3 years from the date of expiry of the current certificate.

Yes, an Operator can re-appear for the re-certification exam after a gap of minimum 15 days.

The mock question paper is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

If a candidate is already working under a Registrar/Enrolment Agency and wants to work with a different Registrar/Enrolment Agency, then he/she will have to appear for re-certification examination, duly authorized by the respective Registrar/Enrolment Agency.

After the completion of suspension period, suspended Operators can apply for re-training followed by Re-certification exam as per the TT&C Policy.

Yes, Training, Testing and Certification Policy is applicable for Authentication Operators. To know more, click on the below-mentioned link:

https://uidai.gov.in//images/TTC_Policy_2023.pdf

PPO document cannot be used  as PoI & PDB document by family members/spouse to update their name and date of birth details in Aadhaar.

There is five documents i.e. Passport, Birth certificate, Board exam certificate/mark sheet, PPO and service ID card. In case of any document is not available, you have to provide birth certificate at least. 

A user can update their name twice, gender and DOB can be updated once and rest there are no limits on the change of address and mobile on producing valid documents of proof of identity and proof of address.

If the change limit is exhausted, you cannot update DOB again through the standard process. You can try raising a grievance with UIDAI and visit the regional UIDAI Regional office with strong supporting documents for reconsideration.

You are permitted to update DOB by presenting any of the valid document as per the list of documents available at (List of Supporting Documents) , in case your you need further update in DOB you require a birth certificate to update the same and follow the following process.
1. Enrol at the nearest centre with birth certificate and affidavit as mentioned in the SOP
2. Once your request gets rejected for limit exceed, please call 1947 or mail at grievance@ and request for exception processing of DOB update through regional office, by providing the EID/SRN number.
3. If you have recorded DOB in Aadhaar by submitting a birth certificate with different date, please ensure to cancel the old birth certificate while collecting a new birth certificate with different date.
4. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, new birth certificate, affidavit and cancelled birth certificate in case birth certificate with different date already submitted.
5. Your request for DOB update shall be processed with recommendation of concerned regional office.
6. The detailed process is available at - https://uidai.gov.in/images/SOP_for_DOB_update.pdf

In case your update request rejected for exceeding the limit, you have to re-enrol for update at any Aadhaar Enrolment/Update Centre as per the process defined for exception handling.

The detailed process is available at :
Name/Gender - https://www.uidai.gov.in//images/SOP_dated_28-10-2021-Name_and_Gender_update_request_under_exception_handling_process_Circular_dated_03-11-2021.pdf
DOB - https://uidai.gov.in/images/SOP_for_DOB_update.pdf
Once your request is rejected, you have to call 1947 or send a request through This email address is being protected from spambots. You need JavaScript enabled to view it. requesting for exceptional handling through regional office.

You shall be provided with SRN number to track the status of the request.
Regional office shall process your request after detailed enquiry.

Details of Regional Offices is available at: Regional Offices

You can retrieve your Aadhaar details online by using the "Retrieve UID/EID" option on the UIDAI website. You will need your registered mobile number or email for verification.

The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid

Process: -  Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.