Master Trainer’s Training/TOT

Master Trainer’s Training program or TOT (Training of Trainers) programs is intended to create a pool of trainers and to refresh their learning from time to time. These trainers impart training to various stakeholders in the Aadhaar ecosystem such as Enrolment agency staff, the members of Panchayati Raj Institutions and Urban local Bodies (PRIs and ULBs), District level officers (DLOs). During phase 1 of Aadhaar enrolments the focus was on identifying and training the trainers so that they could deliver various training programs under Aadhaar program. The training programs delivered by these trainers focus on building skills and bridging knowledge gaps on one hand and sensitizing the members of local body and district level officials on the other. .In phase 1 over 200 such trainers were trained in 6 Master Trainer’s Training Program. Some adjustments have been made to the Master Trainer’s Training Program in phase 2. The changes have been made in the delivery, content updating methodology, selection of participants for the TOTs and the duration of the program. To ensure that the trainers are proficient in the local languages and are aware of field learning at local level, ROs have been given the responsibility of anchoring the programs in their respective States & UTs. The ROs can identify the trainers from training agencies empanelled by UIDAI, from the EAs and RO’s own resources such as SSAs, PSAs and ADGs. Also, the trainers can be from ATIs and other state/district level institutions and representatives of Registrar. The programs are to be conducted more frequently so as to ensure that the identified trainer’s stay updated. The duration has also been reduced to 1-2 days as all the identified resources already possess the basic knowledge about Aadhhar’s processes and systems. The ROs can also consider involving the field coaches under recently started Aadhaar Field Performance Coaching (AFPC) in the TOTs. The TOTs may be conducted in classroom and in virtual mode as the need be. This arrangement will enable quick roll out of orientation/refresher and other training programs and include larger number of participants in these programs. Pool of trainers trained in the TOTs will be available to the ROs to conduct program thus offering benefits of the scale and size. Also it will enable the ROs to train Operators/supervisors on systems processes specific to a particular registrar thus achieving the objective of customization.

Orientation/Refresher program of EA staff

Orientation /refresher training was introduced by UIDAI to staff of EA involved in enrolment process. The program would continue in Enrolment phase -2. The ROs would continue anchoring these programs.

Since these programs are meant for a target group that has a reasonably sound foundation, the duration of the program is kept 1 day. The program is being conducted in class room mode . In phase 2 the program should be conducted in a manner that each EA supervisor receives this training at least once in a quarter. The programs is conducted in the premises of ROs or some other place such as state training institutes etc.. As regards resource person to impart refresher training, it is conducted by trainers trained in Master Trainer’s Training programs. Supervisors participating in the refresher/orientation program shall be assessed and certified on their learning during the workshop.

Aadhaar Field Performance Coaching (AFPC)

The AFPC (Aadhaar Field Performance Coaching) initiative helps to develop a training environment for the operators and supervisors in the field, who are benefiting from direct training intervention. Under this program, the trainers or coaches undertake skills upgradation of operator/supervisors whose performance has not been found upto acceptable level. The intervention is undertaken at the enrolment centre itself. The coaching intervention is aimed at addressing skill and knowledge gaps by identifying and sharing the best practices amongst the EAs and limits adoption of any sub-optimal and inefficient work processes that may be impacting the overall quality of enrolment.